Returns & Exchanges

At Katydid, we want you to love your new fashion finds, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Simply follow our easy online process to ensure your style is always the perfect fit.

Return Process

• 1.
  Start Your Return

  Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.

• 2.
  Print Your Label

  Choose between a refund to your original payment method or an instant store credit, then print the prepaid shipping label provided by our system.

• 3.
  Pack Your Items

  Securely place your unworn items back into their original packaging, ensuring all hangtags remain attached, and affix the prepaid label to the outside of the box.

• 4.
  Drop Off and Track

  Drop your package off at any authorized shipping location; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.